Skip to content

Customer Service in Hospitality

Interactive Video Lessons | Free E-Certificate | Tutor Support

METAVERSESKILLS

Summary

Price
£12 inc VAT
Study method
Online
Course format What's this?
Video
Duration
4 hours · Self-paced
Access to content
365 days
Qualification
No formal qualification
Certificates
  • Certification of Completion - Free
Additional info
  • Tutor is available to students

Add to basket or enquire

Overview

Welcome to the "Customer Service in Hospitality" online course! This comprehensive program is designed to equip you with the skills and knowledge needed to excel in the dynamic and customer-focused world of hospitality. Whether you're just starting your career in the industry or looking to enhance your existing skills, this course will provide you with the tools to deliver exceptional customer service and create memorable experiences for your guests.

Description

Module 1: Introduction to Hospitality Customer Service

- Understanding the importance of customer service in hospitality

- Overview of the hospitality industry

- Key customer service principles and their application

Module 2: Communication Skills for Hospitality Professionals

- Effective verbal and non-verbal communication

- Active listening techniques

- Handling guest inquiries and complaints

Module 3: Building a Customer-Centric Culture

- Developing a customer-focused mindset

- Training and motivating staff for exceptional service

- Setting and measuring customer service standards

Module 4: Frontline Service Excellence

- Greeting and welcoming guests

- Providing personalized service

- Dealing with challenging situations and difficult guests

Module 5: Service Recovery and Conflict Resolution

- Strategies for resolving guest issues

- Turning complaints into opportunities

- Dealing with difficult or irate customers

Module 6: Upselling and Cross-Selling Techniques

- Identifying upselling opportunities

- Effective cross-selling strategies

- Maximizing revenue while enhancing guest experience

Module 7: Technology and Customer Service

- Utilizing technology to improve service

- Online reservations and check-in processes

- Customer relationship management (CRM) systems

Module 8: Cultural Sensitivity and Diversity

- Recognizing and respecting cultural differences

- Providing inclusive service to diverse guests

- Avoiding cultural misunderstandings

Module 9: Personal Development and Career Advancement

- Career paths in the hospitality industry

- Continuing education and skill development

- Advancing your career in hospitality

Who is this course for?

- Guest Experience Management

- Measuring guest satisfaction

- Guest feedback and surveys

- Continuous improvement in customer service

Requirements

No prior knowledge or experience required

Career path

Waiting staff

Bar staff

Front-of-house staff

Catering staff

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Ask a question

Certificates

Certification of Completion

Digital certificate - Included

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Related searches: Hospitality courses, Online courses